Shipping Policy

This Shipping Policy outlines the terms and conditions under which orders are processed and delivered by Retacore Research.
 

Order Processing

Retacore Research strives to process and dispatch all orders on the same day or the next business day whenever reasonably possible. During periods of high demand—including sales events, promotional periods, or unforeseen operational constraints—order processing times may be extended. We reserve the right to adjust fulfilment timeframes as necessary.

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Shipping Methods & Timeframes

We offer the following delivery options within Australia:

• Express Shipping – $15
  Estimated delivery: 1–3 business days from dispatch.

• Standard Shipping – $10
  Estimated delivery: 3–6 business days from dispatch.

All delivery timeframes are estimates provided by postal or courier services and are not guaranteed. Actual delivery times may vary depending on location, carrier delays, public holidays, or factors outside our control.

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Tracking & Delivery

Orders are shipped with tracking. Once an order is dispatched, the responsibility for delivery lies with the postal or courier service. Retacore Research is not liable for delays, misdeliveries, or disruptions caused by third-party carriers.

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Address Accuracy

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. Retacore Research is not responsible for delays or losses resulting from incorrect or incomplete address details.

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Shipping Enquiries

For any enquiries regarding an order that has been shipped, including tracking assistance, customers may contact us via our official email or social media channels. We will provide reasonable assistance based on the information available.