Terms & Conditions
Last Updated: 13/11/2025
These Terms & Conditions (“Agreement”) govern your access to and use of the website and services provided by Retacore Research (“we”, “us”, “our”). By browsing the site, placing an order, or using our services, you irrevocably agree to be bound by this Agreement.
1. Definitions
1.1 “Website” means the website operated by Retacore Research at [insert URL] and all associated online platforms.
1.2 “Customer”, “you”, or “your” means the person or entity using the Website or placing an order.
1.3 “Goods” or “Products” means the items listed on the Website and purchased by you.
1.4 “Order” means your request to purchase Goods from us via the Website.
1.5 “Research Use Only” means that all Products are supplied for laboratory, analytical, or educational research use and are not for human consumption, therapeutic, cosmetic, or household use.
2. Use of the Website & Eligibility
2.1 You must be at least 18 years old to use the Website or submit an Order.
2.2 Using our Website or placing an Order confirms that you are legally eligible to do so under applicable law.
2.3 You agree to use the Website only for lawful purposes, and in a manner consistent with all applicable laws and regulations governing your jurisdiction.
3. Product Information & Research-Use Only
3.1 All Products on the Website are labelled and supplied strictly for Research Use Only — not for human consumption, medical treatment, performance enhancement, or other such applications.
3.2 The listing of any Product does not constitute a license or recommendation for its use in infringement of patents, regulatory authorization, therapeutic use, or otherwise.
3.3 You represent and warrant that you are fully aware of the hazards and regulatory obligations associated with handling the Goods, including:
(a) Health and safety hazards;
(b) Appropriate industrial hygiene controls;
(c) Legal/regulatory obligations in your jurisdiction.
4. Orders, Acceptance & Payment
4.1 Orders are placed through the Website by completing checkout and submitting payment.
4.2 An Order is accepted by us when we send you an order confirmation email. Until then, we may decline or cancel your Order at our discretion.
4.3 Prices and shipping/taxes may change until an Order is confirmed. Once accepted, the price for your Order is fixed.
4.4 You agree to pay all applicable charges including Goods, shipping, duties, taxes, and any other fees applicable to your location.
5. Shipping, Delivery & Importation
5.1 We will use reasonable endeavours to dispatch the Goods promptly, but delivery times are estimates only and subject to change.
5.2 Ownership and risk in the Goods pass to you at the time of dispatch unless otherwise stated.
5.3 For international orders, you may act as the Importer of Record. You are solely responsible for ensuring the Goods comply with your country’s import regulations, customs duties, taxes, and other legal obligations.
5.4 We may refuse dispatch of large or commercial quantities or orders that appear non-compliant with research-use only purposes.
6. Faulty Goods, Returns & Refunds
6.1 Claims for faulty, damaged or incorrect Goods must be submitted within [7] days of receipt, with photographic evidence and/or documentation as requested.
6.2 We will, at our discretion, either replace the faulty Goods or refund the purchase price.
6.3 Returns are only accepted where Goods have been supplied incorrectly by us or are deemed faulty and only after our approval. Change-of-mind returns are not accepted unless explicitly stated.
6.4 Returned Goods must be in original condition, unopened (unless faulty), and shipped at your cost unless otherwise agreed.
7. Intellectual Property
7.1 All content on the Website (text, images, logos, graphics) is our intellectual property or used under licence.
7.2 You may not reproduce, adapt, distribute or publish any content from the Website without our prior written consent.
8. Limitation of Liability & Indemnity
8.1 To the fullest extent permitted by law, we are not liable for any indirect, incidental, consequential or special damages, including loss of profits, business interruption or loss of data arising from your use of the Website or Products.
8.2 Our total liability to you under this Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the amount you paid for the Goods giving rise to the claim.
8.3 You agree to indemnify, defend and hold us harmless from any and all losses, claims, damages, liabilities and expenses (including legal fees) arising out of your use, handling, processing or combination of the Goods with other substances, or your failure to comply with your obligations under this Agreement.
9. Security, Viruses & Website Use
9.1 We take reasonable steps to protect the Website and your information, but cannot guarantee that transmissions over the internet are secure. Use of the Website is at your own risk.
9.2 We do not warrant that the Website will be uninterrupted, error-free or free from viruses or other harmful content. You must use your own antivirus/anti-malware safeguards.
10. Cookies & Tracking
10.1 We use cookies and tracking technologies to enhance your browsing experience, remember preferences, and gather analytics.
10.2 You may disable cookies via your browser settings, but this may affect Website functionality.
11. Changes to Terms
11.1 We reserve the right to modify or replace this Agreement at any time without prior notice. The version posted on our Website will be the current Agreement.
11.2 Your continued use of the Website or placing an Order after changes constitutes acceptance of the modified Terms.
12. Governing Law & Jurisdiction
12.1 This Agreement is governed by the laws of [Insert State/Province, Country].
12.2 Any dispute arising out of or in relation to this Agreement shall be subject to the exclusive jurisdiction of the courts.
13. Severability & Waiver
13.1 If any provision of this Agreement is found invalid or unenforceable, the remaining provisions will remain in full force and effect.
13.2 A failure or delay to exercise a right or remedy under this Agreement does not constitute a waiver of that right or remedy.
14. Contact Information
If you have any questions about these Terms & Conditions, please contact us at: retacoreaus@gmail.com